Account Setup  
 What is QnAbot


 How to Register to Ticketing system


 How to login


 Forgot my password


 Different user roles in Ticketing system


 What is Account


 What is Subscription


 How to create my support Team


 How to create a Subscription


 What is Support Email Address


 Where should I find my payment related information


 How to set up Subscription


 What is Auto Generated email id


 Where should I use auto-generated email id


 I have different subscriptions. How should I check individual subscription details


 How to build my Support Team?


 How to delete team member?


 How to Assign Members to Subscription


 Who is going to assign Admin role.


 How to Register to QnAbot


 Ticketing System  
 What is a Ticket Type


 Is there any default Ticket Type?


 What is Quick Response?


 What is Category in Quick Response


 Where can I see the proposed QnA


 How can add QnA to qnabot from Ticketting system


 How can access my QnAbot profile


 How to integrate Contact Us page in the company website


 How to set the signature


 How to set my subscription image


 How to change SLA Time?


 What are the different types of email notifications


 Can I customize the email notification template?


 Is there any feedback system available in ticketing system


 What is use of contact us menu


 How to send attachments with reply


 How to add Subject & Reply as Question And Answer in the Qnabot


 How to Close the Ticket


 How to delete the Ticket


 How to download attachments sent by the customer


 What are the email groups


 Where can I setup email group


 How to use email group feature


 What ticket type mapping


 Where can I map the Ticket Type


 How to record feedback


 How system records feedback automatically


 What is messaging feature in Ticketing System


 How can I send the message to another support agent


 Where can I find different reports in ticketing system


 Different Reports offered by the ticketing system


 What is the Agent Wise report


 What is Response Time


 What is the Response Time Report


 QnAbot System 
 What is profile


 What is Username


 What is fallback message


 How to set fallback message


 How to set different URL associated with my business in QnAbot account


 What is Contact Page URL


 What are the Chatbot Header Links


 What is Section Management


 How to add Questions & Answers in QnAbot


 What is meant by Section


 What is meant by Utterances


 What are the Tags


 Is it possible to import all my question & answers simultaneously


 How to download the template


 What is Section Listing


 What are the different links available on the integration page


 How to use social login feature


 How to enable social login in chatbot


 What are the New Questions


 How to add questions from New Question list in to the QnAbot list


 What are the small talk questions


 What is a public listing page


 What is topic listing page


 What are the trending questions


 Chat 
 Should I integrate My QnAbotChat Bubble in My Company Website?


 Where should I found Chatbot integration code?


 Without any integration where should I access the Chatbot?


 Where can I set Chatbot header links


 Where should I find Chatbot header links click impressions


 Where should I find Menu links in the Chatbot


 How to set Send Email menu from Chatbot menu bar


 How to Call Support menu from Chatbot menu


 How to Setup Raise ticket menu from Chatbot menu link


 How to set up Contact Us menu in Chatbot menu


 What is Fallback message


 How to set the fallback message


 How to create a ticket from Chatbot


 How to chat with support team


 Is it necessary to provide details?


 Where should I get chat request


 How to access the Chat Window in Ticketing system


 Can I create Ticket from Live chat


 Where should I found the Create Ticket option in Live Chat



Trending Questions

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